Category:

03

Nov2015
Call Centers are often the first point of contact for customers/clients. How the first call is handled can make or break a relationship between your business and the customer. For this reason, it is essential to have the best call center agents possible to be the front men. You don’t need ... Read More

03

Nov2015
This article was written by Demet Dayanch staff writer of Seawave Media and the call centre outsourcing service The Market Leaders Now, if you have never been hit up by a call center, then you have probably never owned a phone. Call center’s are big business. Business’ in their own right and ... Read More

03

Nov2015
By Demet Dyanch: staff writer for Seawave Media and the call centre outsourcing service The Market Leaders. The number of call centres over the years has increased. Many businesses have cottoned onto the fact that by distributing the workload through a process of delegation to a call centre, it allows the ... Read More

03

Nov2015
By Demet Dyanch: staff writer for Seawave Media and the call centre outsourcing service The Market Leaders. Call Centers provide a valuable service to both customers and businesses alike. As the First Point of Contact, trained call center agents are skilled in all levels of communication and responding to queries, handling ... Read More

03

Nov2015
By Demet Dyanch: staff writer for Seawave Media and the call centre outsourcing service The Market Leaders. There are call centers all over the world and many more businesses are savvy to utilising call centers and adding them to their business systems. Why? In a time where communication is central to ... Read More

03

Nov2015
“Data” mining is a new buzzword with a bad reputation. Consumers are starting to become wary about the data they share, and governments are responding. In the UK, the Information Commissioner’s Office (ICO) is responsible for upholding the information rights of the public. They accept complaints from individuals and work ... Read More

03

Nov2015

Privacy Policy

0  
November 3, 2015
This Privacy Policy governs the manner in which Seawave Media (also trading as Bright Leads and Data) collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.seawavemedia.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Seawave Media ... Read More

08

Oct2015
Maecenas tincidunt mi id elementum imperdiet. Ut consequat turpis dui, bibendum sollicitudin nisl iaculis vitae. Fusce pulvinar ornare nulla, id rutrum odio faucibus quis. Vivamus luctus fringilla arcu, sit amet eleifend justo. Aliquam interdum ac velit at euismod. Ut tristique sem mauris, nec vestibulum lacus viverra id. Nulla tristique lorem ... Read More

What Qualities To Look For In A Call Center Agent

In May 2018, the new GDPR regulations become enforceable for all countries operating within the European Union. The new legislation establishes stringent changes to the way companies collect and process data and even more stringent consequences for those companies that fail to make their data fully compliant. And there’s not much chance that Brexit is going to make any difference; the regulations will become firmly established into law by the time we’ve left, and show little chance of being repealed afterwards. So, if you’ve not already optimised your consumer data processing practices, it’s time to start.

Opt-in data changes under the GDPR

One of the most profound changes that the GDPR will establish is in the way that businesses collect data. Whereas before you could operate under an opt-out policy, ensuring customers had to specifically declare that they didn’t want their data processed, now the opposite is the case. An individual now must actively volunteer their data, with tick boxes being the preferred method. Here are some other details the GDPR specifies:
  • As a default, tick boxed should be un-ticked. There should be further options available that allow the user to select the type of marketing correspondence they wish to receive; email, phone or mail.
  • The data subject is permitted to opt out of data processing at any point after opting in.
  • Consenting to data collection should not be a condition of service.
  • Sending someone an email to ask them for marketing permission is not permissible.
These changes will create profound challenges for companies looking to generate leads from marketing. What’s more, there’s a maximum fine of up to 20 million Euros, or four per cent of global turnover payable for a breach of these regulations; a figure that’s easily enough to send smaller firms into administration.

How to demonstrate data compliance

If companies choose to continue processing their own data after May 2018, there are a number of policies they will have to implement in order to demonstrate their GDPR compliance: • Appoint a data protection officer if at all feasible. • Carefully record and document all data processing activities. • Implement data minimisation and ‘pseudononymisation’ guidelines that adhere to the new regulations. In short, the data protection regulations that come into force next year are a minefield. The entire document clocks up just under a hundred individual articles that need to be adhered to.

Fully compliant data experts at Seawave

The team here at Seawave Media have a professional and comprehensive knowledge of the GDPR and other data protection regulations. It’s of vital importance to us that we operate to the highest data protection standards, and provide the most optimised and highest quality data possible within these regulations. Our goal is to ensure every legal box is ticked, while still providing you with high value consumer lifestyle survey leads that deliver a great ROI.

Contact us today to find out more about how we can help optimise your lead marketing strategy, both right now and after the GDPR regulations come through in May next year.