Compliance & Opt-Out Process

Breach & Data Protection Enquiries

If you believe there has in any way, been a breach of the Data Protection Act, please get in touch with the team immediately and your enquiry will be investigated appropriately and promptly. Questions, comments and requests regarding our procedures are welcomed and should be addressed to tulip@seawave.zestwebsolutions.com or in writing to Seawave Media Ltd, Wayland House, High Street, Thetford, IP25 6AR.

If you believe you have been contacted by Seawave Media Ltd and/or our clients and wish to have your details removed please provide the following information and if it appears within our database, it will be suppressed.

In order to comply with the Data Protection Act – to avoid personal data about one individual being sent to another, accidentally or as a result of deception. You must indicate the name of the person who has been contacted, who contacted them, when the call or calls occurred and the telephone number they are being contacted on. This can be done by email via tulip@seawave.zestwebsolutions.com or by letter, or the contact form below or in person to the address below. This procedure may take up to 30 days in-line with ICO regulations, however we will always aim to deal with the matter promptly.

Consumers that contact us to make a complaint about the way in which we have obtained their information, must request the details be provided by way of a Subject Access Request.

Our Complaints Handling Scheme

• Complaints may be made to Seawave Media Ltd in writing, by e-mail, letter or in person. Our contact details are at the end of this document.
• We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
• We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
• Within four weeks of receiving a complaint, we will send you either:
  • a final response which adequately addresses the complaint; or
  • a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
• Within eight weeks of receiving a complaint we will send you either:
  • a final response which adequately addresses the complaint; or
  • a response which:
    • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
    • informs you that you may refer the handling of the complaint to the appropriate regulator if you are dissatisfied with the delay.
• Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

In the unlikely event that we cannot resolve your complaint to your satisfaction or if a complaint is not resolved after eight weeks you may refer the complaint to the industry regulator.

Data Protection Enquiries

If you would like to get in contact with the Information Commissioner's Office, here are the contact details.

Information Commissioner's Office
Wycliffe House
Water Lane
WILMSLOW
SK9 5AF
Telephone: 0303 123 1113

Our Obligation to You

We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you.

Unless otherwise specifically stipulated in the Order Details, the data we supply is not opted in for the purposes of Claims Management and should not be used for the purposes of 'seeking out'. It is your responsibility to ensure that your marketing practices comply with all of the regulatory bodies including, but not limited to, ICO, PECR and the Claims Management Regulator.

We have a procedure in place which details how we handle complaints which is available at (details of how to obtain it). We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:

Visit www.legalombudsman.org.uk

Legal Ombudsman
PO Box 6804,
Wolverhampton,
WV1 9WG
Do not send original documents to the Legal Ombudsman. They will scan any documents you send us to make computer copies and then destroy the originals.

Our Contact Details

Seawave Media Ltd
Wayland House,
High Street,
Thetford,
IP25 6AR

Telephone: 08450563593
Email: tulip@seawave.zestwebsolutions.com
Website: seawavemedia.com

Company Registration: 06958800
ICO Registration: Z257475X

If you handle personal information for individuals, you have obligations to protect that information under the Data Protection Act. Therefore, we only sell data to those companies with valid ICO registration numbers. To register with the ICO, please visit: https://ico.org.uk/for-organisations/register