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What Qualities To Look For In A Call Center Agent
Call Centers are often the first point of contact for customers/clients. How the first call is handled can make or break a relationship between your business and the customer. For this reason, it is essential to have the best call center agents possible to be the...
Essentials of Starting up a Call Centre
This article was written by Demet Dayanch staff writer of Seawave Media and the call centre outsourcing service The Market Leaders Now, if you have never been hit up by a call center, then you have probably never owned a phone. Call center’s are big business....
Setting Up Your Own Call Centre
By Demet Dyanch: staff writer for Seawave Media and the call centre outsourcing service The Market Leaders. The number of call centres over the years has increased. Many businesses have cottoned onto the fact that by distributing the workload through a process of...
Outsourcing to Overseas Call Centers
By Demet Dyanch: staff writer for Seawave Media and the call centre outsourcing service The Market Leaders. Call Centers provide a valuable service to both customers and businesses alike. As the First Point of Contact, trained call center agents are skilled in all...
Why Successful Businesses Utilise Call Center Services
By Demet Dyanch: staff writer for Seawave Media and the call centre outsourcing service The Market Leaders. There are call centers all over the world and many more businesses are savvy to utilising call centers and adding them to their business systems. Why? In a time...
When a Good, Old-Fashioned Telephone Call Still Reigns Supreme
“Data” mining is a new buzzword with a bad reputation. Consumers are starting to become wary about the data they share, and governments are responding. In the UK, the Information Commissioner’s Office (ICO) is responsible for upholding the information rights of the...
Privacy Policy
This Privacy Policy governs the manner in which Seawave Media (also trading as Bright Leads and Data) collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.seawave.zestwebsolutions.com website (“Site”). This privacy...
Telesurveys Answer the Demand for Data Analytics
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